FAQ

Who is PCT

Precision Cutting Tools, Inc. is a manufacturer of HSS, Cobalt, Powder Metal and Carbide Cutting Tools: End Mills, Drills, Routers, Chamfer Mills and Specials Per Print. All of our products are German engineered and manufactured in the United States of America.

Where is PCT located?

13701 Excelsior Drive

Santa Fe Springs, CA 90670

Can I get technical help?

Absolutely! Our cutting tool experts are available to answer any of your questions.

Monday-Friday 8:00am-4:30pm Pacific Time.

Phone: (562) 921-7898

FAX: (562)926-0156

Email: sales@pctcutters.com

Are there any order minimums?

In order to streamline orders, PCT does have a $50 order minimum.

Can I check stock online?

Of course! Simply search our online inventory by EDP or by dimensions. Click here to search.

How can I become a distributor?

Contact sales@pctcutters.com and one of our sales representatives will assist you with the application process.

How do Back-Orders work?

If the merchandise ordered is not in stock, it will be placed on back-order. The back-order is not to exceed a sixty(60) day period. Unless we have customer authorization to hold merchandise longer than 60 days, it will automatically be cancelled.

Damaged, Lost or Short Shipments?

You must notify your local carrier's office no later than five (5) days after receipt of the merchandise. Please advise us of the incident, so that we can reship your merchandise and place a claim. Keep all goods and containers for inspection until advised to dispose.

What is PCT's Return policy?

Purchaser must obtain a Return of Goods Authorization Number (RGA), before acceptance of any return. Precision Cutting Tools, Inc. will accept returns of current catalog items, if they are unused, in their original packaging and within 30 days of purchase. We do not accept returns of specials (made-to-order), re-sharpened, modified tools or discontinued items. All returns must be prepaid and accompanied by an invoice or original packing slip. Customer is responsible for return/exchange shipping charges. All returns are subject to a 30% restocking fee.

To receive an RGA number you can call (562) 921-7898 or email sales@pctcutters.com

Precision Cutting Tools, reserves the right to refuse unauthorized returns. All tools will be inspected upon delivery; we reserve the right to determine if an item has been used.


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