FAQ

Who is PCT

Precision Cutting Tools, Inc. is a manufacturer of HSS, Cobalt, Powder Metal and Carbide Cutting Tools: End Mills, Drills, Routers, Chamfer Mills and Specials Per Print. All of our products are German engineered and manufactured in the United States of America.

Where is PCT located?

13701 Excelsior Drive

Santa Fe Springs, CA 90670

Can I get technical help?

Absolutely! Our cutting tool experts are available to answer any of your questions.

Monday-Friday 8:00am-4:30pm Pacific Time.

Phone: (562) 921-7898

FAX: (562)926-0156

Email: sales@pctcutters.com

Are there any order minimums?

In order to streamline orders, PCT does have a $50 order minimum.

Can I check stock online?

Of course! Simply search our online inventory by EDP or by Item ID.

How can I become a distributor?

Contact sales@pctcutters.com and one of our sales representatives will assist you with the application process.

How do Back-Orders work?

If the merchandise ordered is not in stock, it will be placed on back-order. The back-order is not to exceed a sixty(60) day period. Unless we have customer authorization to hold merchandise longer than 60 days, it will automatically be cancelled.

Terms and Condition

All terms and conditions are subject to periodic changes published to this website. Minimum Invoice, $50.00.

Delivery:

a) Any delivery dates noted on the face hereof are subject to reasonable adjustment. b) The acceptance of shipment by a common carrier or by any licensed public truckman shall constitute proper delivery. Risk associated with the Goods shall pass to Buyer on delivery, upon any collection of the Goods by the Buyer, or with the passing of title in the Goods, whichever occurs first; provided however, that where delivery is delayed due to circumstances caused by or within the responsibility of Buyer, risk of loss shall pass to Buyer upon Seller’s notification that Goods are ready for dispatch. Unless otherwise specified in writing on the face of hereof, all charges, expenses or taxes associated with the delivery shall be paid by Buyer. c) Damage claims must be made against carrier.

Specials

Tools made to print, non-catalog or modified tools are sold on a no-cancellation basis and are not returnable. For quantities over 10 pcs a 10% over or under shipment on a special is considered acceptable. For quantities under 10 pieces the over or under shipment will be 1 piece. Any variations to this policy must be stated at time of quote.

Return Policy

Purchaser must obtain a Return of Goods Authorization Number (RGA), before acceptance of any return. Precision Cutting Tools, LLC. will accept returns of current catalog items, if they are unused, in their original packaging and within 30 days of purchase. We do not accept returns of specials (made-to-order), re-sharpened, modified tools or discontinued items. All returns must be prepaid and accompanied by an invoice or original packing slip. Customer is responsible for return/exchange shipping charges. All returns are subject to a 30% restocking fee.

To receive an RGA number you can call (562) 921-7898 or email sales@pctcutters.com

Precision Cutting Tools, reserves the right to refuse unauthorized returns. All tools will be inspected upon delivery; we reserve the right to determine if an item has been used.


Prices

Prices are subject to change without notice.



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